With an enterprise software solution as flexible and as sweeping as Changepoint, it is very important that our clients revisit their solution roadmap on a regular basis. Sometimes implementations become “frozen in time” and never evolve beyond a client’s initial implementation requirements. In other cases, the business evolves, creating demand for new functionality to be leveraged within the solution. Or, it may be the case that the solution itself has evolved through new features and functionality delivered through service pack and major releases. One of the best ways to revisit your Changepoint solution roadmap is to engage our services team for a Value Check. In just a week, our team can examine your current configuration, work with you to define and/or uncover new business needs, and map the features and functionality of the solution to these emerging requirements. For a minimal investment, the Value Check often exposes low hanging fruit for clients, allowing them to immediately realize new value from Changepoint – so it is well worth considering in your business.
Road Mapping for the Future
Linda Ungaro is Director of Professional Services for Changepoint. Linda is an accomplished services professional with more than 20 years of experience increasing the value of embedded services within technology companies. In her current role Linda is responsible for growing revenue, optimizing profitability and increasing customer satisfaction for Changepoint’s services organization. Her team of services professionals is responsible for managing global service offerings, methodologies, customer implementations, resource management, financial performance and customer satisfaction.
Linda has held professional services positions in technology services organizations including: IBM, Lotus and Compuware. Linda holds a Bachelor of Arts in Political Science from Tufts University.